Which Victorian gyms and fitness precincts do you cover?+
All of them. Melbourne CBD and Southbank commuter gyms, inner-east studios in Richmond, Cremorne, Collingwood and South Yarra, the eastern corridor through Hawthorn, Camberwell, Box Hill and Doncaster, south-east sites in Clayton, Mulgrave, Oakleigh, Dandenong and Frankston, the west through Footscray, Werribee and Point Cook, plus Geelong, Ballarat, Bendigo and the Mornington Peninsula.
How many members does a Victorian gym need to qualify?+
500+ active members or 24-hour access is the usual threshold. A 24/7 Anytime, Plus Fitness, Snap or Jetts club in Melbourne's outer east almost always clears it, and a busy boutique — F45, CrossFit, reformer pilates — can qualify on daily check-ins alone if the traffic is steady.
Will it work in an unstaffed 24/7 club?+
That's the ideal case. Victorian 24/7 clubs run cashless-only tap-to-pay, so there's no cash box, no float and nothing for a 3am member to force open. Telemetry tells us what sold overnight, and refills are scheduled around your staffed hours so nobody has to be there to let a filler in.
What product mix suits Melbourne gym members?+
RTD protein shakes and electrolyte hydration lead in almost every Victorian club, followed by protein bars, low-sugar energy drinks, cold water and clean-label snacks. Winter shifts the mix — hot-weather hydration drops and protein/recovery lines climb from May through August. We review sell-through quarterly and swap the slow lines out.
Does the machine compete with our supplement retail?+
We stock around it. If you sell tubs, pre-workout or your own branded RTDs over the counter, those lines stay out of the machine and it carries hydration, grab-and-go recovery and snacks instead. Plenty of Victorian clubs use the machine specifically to cover the hours reception isn't staffed.
Is there revenue share for high-traffic VIC clubs?+
For qualifying sites — 500+ daily entries, chain flagships, multi-level CBD clubs — we negotiate revenue-share terms. Mention your daily check-in numbers when you request and we'll quote it up front.
Can you roll out across a Victorian franchise network?+
Yes. Multi-site franchisors run under a single account manager with one product plan across every Victorian club and any interstate sites, on the same free terms. Franchisee sites can be added individually as they come online.
What does it cost the club?+
Nothing. Delivery, install, stocking, servicing, repairs and removal are $0. You provide floor space near reception or the change-room corridor and a standard 10-amp power point. Members pay only for what they buy.
Can you install a vending machine up one or two flights of stairs?+
Yes. A snack or drink machine is 250–300kg empty and our crew brings a powered stair-climber plus two to three installers. We remove the front door on tight landings, protect balustrades, and hand-turn each landing. Most 1–2 storey stair installs across NSW, VIC and QLD are completed the same morning. See our stair-climb install page for the full method.
What if there's no lift and no viable stair path — can you crane a machine through a first-floor window?+
Yes. When stairs aren't practical (tight spiral, fire-only, or the machine won't clear a landing) we book a truck-mounted hi-ab crane and lift the unit through a first-storey window. We coordinate the traffic-management permit, spotter, and window removal/reinstall so your building manager only signs off the date.
The site has new turf, pavers or freshly landscaped gardens — how do you protect them?+
We ground-protect with reused lexan machine fronts laid end-to-end and pallet-jack each machine across the mat. On a recent Tomago electrical factory install, two machines were moved 150m across new grass to the staff lunchroom this way — two crew, two hours, zero damage. Same method works for softscaping, exposed aggregate and epoxy floors.
What access details should we confirm before install day?+
Door width (min 820mm ideal), floor level and rating, stair count and landing turns, whether a lift exists and its internal dimensions, distance from loading zone, any bollards or garden beds in the path, and after-hours access. Send photos with your request and we'll pre-plan the exact method — stair-climber, hi-ab or protected carry.
How do you decide the first product mix (planogram) before install?+
We build a starter planogram from what actually sells at similar sites in your industry and postcode — best-selling drinks, snacks and, on combi units, fresh/frozen lines. It's a 4–6 week baseline. Once remote monitoring has real sales data we rotate slow movers out and give proven sellers extra selections and facings, so the mix keeps improving without you asking.
What testing do you do before handing the machine over to staff?+
Every vend motor is cycled, every drop sensor in the delivery bin is confirmed triggering, and the card reader is transaction-tested with a live tap-to-pay. We also test refund flow, price display, and telemetry heartbeat back to our operations centre. If anything hesitates we swap the part before your team ever sees the machine.
How is refrigeration checked at install?+
We pull the deck and inspect the temperature probe, compressor fan and internal cabinet circulation fan under load. A squeal on either fan means bearings are on the way out and we replace the motor before install rather than after a callout. Air-filter cassettes (where fitted) are removed, blown out or replaced so dust doesn't cook the deck in month three.
Does the machine arrive looking new?+
Yes. Every machine gets a full detail inside and out before it leaves our workshop — cabinet wipe-down, spiral and shelf clean, tray and delivery-bin scrub. Glass is polished inside and out so products look crystal clear (nobody buys from a dirty-looking machine), and older units get an exterior polish so they present as-new on day one.
How quickly can the product mix change once you see the sales data?+
Remote monitoring reports sales by selection in real time. We usually action the first rotation at the 4-week mark: slow movers pulled, top sellers doubled up across more selections. Staff can also request swaps directly — a QR code on the machine goes straight to our operations team.
What happens if the card reader ever fails?+
Telemetry flags a card-reader fault the moment it stops handshaking. We dispatch a swap unit — usually next business day — and reconcile any partial transactions automatically. Your team never has to troubleshoot a reader on the floor.