Talk to our install team.

Calls to 0401 662 678 go to people who install machines for a living, not a call centre reading from a script. That matters because most first calls are not really enquiries — they are a list of practical questions that need real answers: will a machine fit in that alcove, can you get it up a half-flight of stairs, does the building need a certificate of currency, and is this actually free or is there a step-up rate in year two.

We would rather answer all of that in five minutes than book a meeting about it. If your site clearly will not work, we will tell you on that call rather than sending a salesperson.

Three things make the conversation quick. First, roughly how many people are on site on a normal day — not headcount, actual attendance. Second, where you think the machine would go and whether there is a standard power point near it. Third, how a two-person crew would get a heavy machine from the street, dock or car park to that spot: lift, ramp, step, tight doorway, or straight run.

If you have a photo of the wall, even better. Most placement decisions can be made from a phone photo and a floor number.

Phone lines are staffed Monday to Friday, 8am to 6pm AEST. Messages left outside those hours and enquiries sent through the form are answered within one business day. Site checks in metro areas are usually available within a few days; regional and remote sites are scheduled around existing service routes, which can mean a longer lead time but not a lower priority.

We service every state and territory: New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the ACT and the Northern Territory — capital cities, regional centres, industrial estates and remote resource sites.

If you already have one of our machines, the same number handles service. In most cases you will not need it: machines report faults, temperature excursions and low stock to us automatically, and a failed vend on a tap payment refunds without anyone raising a ticket. Where you do need us — a relocation, a product request, an access change, a refit — there is no charge for any of it.

Product requests are welcome and acted on. If your team wants a line stocked, tell the filler on their next visit or call it in, and we will trial it in the next planogram update.