Which Melbourne and Victoria areas qualify for a free vending machine?+
Every Melbourne metro postcode from the CBD out to Werribee, Cranbourne, Craigieburn and beyond, plus Geelong, Ballarat, Bendigo, Shepparton, Mildura, Warrnambool and the Latrobe Valley. If you're within 90 minutes of a capital or major regional city, you're covered.
How long does a Melbourne install take?+
Metro installs typically land within 7–14 days of a qualified request. Regional Victorian sites (Geelong, Ballarat, Bendigo) typically install in 10–21 days.
Do you install in Docklands and Southbank corporate towers?+
Yes — we coordinate with building management, loading-dock bookings and Southern Cross Station / Docklands access permits. Same-week installs are possible for tenants with straightforward dock access.
What about Melbourne's industrial precincts?+
Dandenong South, Laverton North, Truganina, Derrimut, Epping, Campbellfield and Somerton are all core industrial install zones. We specify rugged, high-capacity machines for these sites.
Do you cover Geelong, Ballarat and Bendigo?+
Yes — Geelong (Corio, Norlane, Grovedale, Waurn Ponds), Ballarat (Wendouree, Sebastopol, Delacombe) and Bendigo (Kangaroo Flat, Strathdale) are all core regional install zones with weekly crew visits.
What about La Trobe Valley and Gippsland?+
Yes — Traralgon, Morwell, Sale and Latrobe Valley industrial and mining-support sites are included in our Victorian regional program.
Do you install at Melbourne's universities and TAFE campuses?+
Yes — Melbourne Uni, Monash, RMIT, Deakin, La Trobe, Swinburne and every major Victorian TAFE. Product plans are aligned to state healthy-food frameworks where applicable.
Can we align product mix to VIC Healthy Choices policy?+
Yes — for schools, hospitals and Victorian Government sites we align to the VIC Healthy Choices Guidelines and School Canteens Policy (green/amber/red targets).
What about outer metro growth corridors — Point Cook, Wyndham, Craigieburn, Officer?+
All core install zones. Point Cook, Werribee, Tarneit, Craigieburn, Mickleham, Officer and Clyde North are covered by our metro crew on the same lead times.
Do you install at Melbourne warehouses and distribution centres?+
Extensively — Dandenong South, Truganina and Laverton alone host hundreds of DCs. We install industrial-spec machines with restock cadence tuned to shift patterns and staff numbers.
How does trams / CBD delivery access work?+
Our metro install team handles CBD grid deliveries daily. We coordinate with tram-line clearances, lane closures and specific tower loading-dock windows.
Can you install a vending machine up one or two flights of stairs?+
Yes. A snack or drink machine is 250–300kg empty and our crew brings a powered stair-climber plus two to three installers. We remove the front door on tight landings, protect balustrades, and hand-turn each landing. Most 1–2 storey stair installs across NSW, VIC and QLD are completed the same morning. See our stair-climb install page for the full method.
What if there's no lift and no viable stair path — can you crane a machine through a first-floor window?+
Yes. When stairs aren't practical (tight spiral, fire-only, or the machine won't clear a landing) we book a truck-mounted hi-ab crane and lift the unit through a first-storey window. We coordinate the traffic-management permit, spotter, and window removal/reinstall so your building manager only signs off the date.
The site has new turf, pavers or freshly landscaped gardens — how do you protect them?+
We ground-protect with reused lexan machine fronts laid end-to-end and pallet-jack each machine across the mat. On a recent Tomago electrical factory install, two machines were moved 150m across new grass to the staff lunchroom this way — two crew, two hours, zero damage. Same method works for softscaping, exposed aggregate and epoxy floors.
What access details should we confirm before install day?+
Door width (min 820mm ideal), floor level and rating, stair count and landing turns, whether a lift exists and its internal dimensions, distance from loading zone, any bollards or garden beds in the path, and after-hours access. Send photos with your request and we'll pre-plan the exact method — stair-climber, hi-ab or protected carry.
How do you decide the first product mix (planogram) before install?+
We build a starter planogram from what actually sells at similar sites in your industry and postcode — best-selling drinks, snacks and, on combi units, fresh/frozen lines. It's a 4–6 week baseline. Once remote monitoring has real sales data we rotate slow movers out and give proven sellers extra selections and facings, so the mix keeps improving without you asking.
What testing do you do before handing the machine over to staff?+
Every vend motor is cycled, every drop sensor in the delivery bin is confirmed triggering, and the card reader is transaction-tested with a live tap-to-pay. We also test refund flow, price display, and telemetry heartbeat back to our operations centre. If anything hesitates we swap the part before your team ever sees the machine.
How is refrigeration checked at install?+
We pull the deck and inspect the temperature probe, compressor fan and internal cabinet circulation fan under load. A squeal on either fan means bearings are on the way out and we replace the motor before install rather than after a callout. Air-filter cassettes (where fitted) are removed, blown out or replaced so dust doesn't cook the deck in month three.
Does the machine arrive looking new?+
Yes. Every machine gets a full detail inside and out before it leaves our workshop — cabinet wipe-down, spiral and shelf clean, tray and delivery-bin scrub. Glass is polished inside and out so products look crystal clear (nobody buys from a dirty-looking machine), and older units get an exterior polish so they present as-new on day one.
How quickly can the product mix change once you see the sales data?+
Remote monitoring reports sales by selection in real time. We usually action the first rotation at the 4-week mark: slow movers pulled, top sellers doubled up across more selections. Staff can also request swaps directly — a QR code on the machine goes straight to our operations team.
What happens if the card reader ever fails?+
Telemetry flags a card-reader fault the moment it stops handshaking. We dispatch a swap unit — usually next business day — and reconcile any partial transactions automatically. Your team never has to troubleshoot a reader on the floor.