Which parts of Queensland do you install across?+
Every Brisbane metro postcode from the CBD out to Ipswich, Redlands and Redcliffe, plus Gold Coast, Sunshine Coast, Toowoomba, Cairns, Townsville, Mackay, Rockhampton, Gladstone, Hervey Bay and Bundaberg. Mining, resources and remote sites in the Bowen Basin, Galilee Basin and Surat Basin are also covered.
How long does a Brisbane install take?+
Metro installs typically land within 7–14 days. Regional QLD sites (Gold Coast, Sunshine Coast, Toowoomba) install in 10–21 days. Far North Queensland (Cairns, Townsville, Mackay) and Central Queensland install with our monthly regional runs — usually 3–5 weeks.
Do you cover the Gold Coast and Sunshine Coast?+
Yes — Southport, Surfers Paradise, Broadbeach, Robina, Varsity Lakes, Coolangatta on the Gold Coast, and Maroochydore, Mooloolaba, Caloundra, Noosa, Kawana on the Sunshine Coast. Both are core install zones with weekly crew visits.
Are machines built for Queensland's humidity and heat?+
Yes — we specify tropical-spec units for FNQ, coastal QLD and any site regularly hitting 35°C+ with high humidity. Reinforced refrigeration, sealed electronics and humidity-tolerant coin/card readers as standard.
Do you install at mining sites in the Bowen Basin?+
Yes — we install at coal mining operations, camps and infrastructure sites across the Bowen Basin, Galilee Basin and Surat Basin. Machines are freighted with your next crew changeover and serviced on a scheduled cycle.
What about cyclone-rated sites in North Queensland?+
For cyclone-exposed sites we install units in the most protected part of the building (interior break room, basement crib room), and provide securing brackets to spec. Machines are moved to secure indoor locations ahead of BOM-forecast severe weather.
Do you cover Cairns and Townsville?+
Yes — Cairns CBD, Portsmith, Woree, Manunda; Townsville CBD, Aitkenvale, Kirwan, Garbutt, Bohle, Mt Louisa. Our FNQ crew makes monthly regional runs and services locally between visits.
What about Toowoomba and the Darling Downs?+
Toowoomba (CBD, Wilsonton, Harristown, Kearneys Spring), plus Warwick, Dalby and Roma are all core to our regional QLD program.
Do you install at Brisbane's DCs and warehouses?+
Extensively — Wacol, Yatala, Willawong, Rocklea, Acacia Ridge and the Australia TradeCoast (Pinkenba, Eagle Farm) are all core industrial zones. Industrial-spec machines with restock cadence tuned to shift patterns.
Can we align to QLD Smart Choices for schools?+
Yes — for QLD state schools, Catholic and independent schools we align product mix to Smart Choices Ready Reckoner (green/amber/red).
Do you cover regional CQ — Gladstone, Rockhampton, Emerald?+
Yes — Central Queensland industrial, mining-support and infrastructure sites are covered. Gladstone (LNG terminals), Rockhampton, Emerald, Blackwater, Moranbah all serviced.
Can you install a vending machine up one or two flights of stairs?+
Yes. A snack or drink machine is 250–300kg empty and our crew brings a powered stair-climber plus two to three installers. We remove the front door on tight landings, protect balustrades, and hand-turn each landing. Most 1–2 storey stair installs across NSW, VIC and QLD are completed the same morning. See our stair-climb install page for the full method.
What if there's no lift and no viable stair path — can you crane a machine through a first-floor window?+
Yes. When stairs aren't practical (tight spiral, fire-only, or the machine won't clear a landing) we book a truck-mounted hi-ab crane and lift the unit through a first-storey window. We coordinate the traffic-management permit, spotter, and window removal/reinstall so your building manager only signs off the date.
The site has new turf, pavers or freshly landscaped gardens — how do you protect them?+
We ground-protect with reused lexan machine fronts laid end-to-end and pallet-jack each machine across the mat. On a recent Tomago electrical factory install, two machines were moved 150m across new grass to the staff lunchroom this way — two crew, two hours, zero damage. Same method works for softscaping, exposed aggregate and epoxy floors.
What access details should we confirm before install day?+
Door width (min 820mm ideal), floor level and rating, stair count and landing turns, whether a lift exists and its internal dimensions, distance from loading zone, any bollards or garden beds in the path, and after-hours access. Send photos with your request and we'll pre-plan the exact method — stair-climber, hi-ab or protected carry.
How do you decide the first product mix (planogram) before install?+
We build a starter planogram from what actually sells at similar sites in your industry and postcode — best-selling drinks, snacks and, on combi units, fresh/frozen lines. It's a 4–6 week baseline. Once remote monitoring has real sales data we rotate slow movers out and give proven sellers extra selections and facings, so the mix keeps improving without you asking.
What testing do you do before handing the machine over to staff?+
Every vend motor is cycled, every drop sensor in the delivery bin is confirmed triggering, and the card reader is transaction-tested with a live tap-to-pay. We also test refund flow, price display, and telemetry heartbeat back to our operations centre. If anything hesitates we swap the part before your team ever sees the machine.
How is refrigeration checked at install?+
We pull the deck and inspect the temperature probe, compressor fan and internal cabinet circulation fan under load. A squeal on either fan means bearings are on the way out and we replace the motor before install rather than after a callout. Air-filter cassettes (where fitted) are removed, blown out or replaced so dust doesn't cook the deck in month three.
Does the machine arrive looking new?+
Yes. Every machine gets a full detail inside and out before it leaves our workshop — cabinet wipe-down, spiral and shelf clean, tray and delivery-bin scrub. Glass is polished inside and out so products look crystal clear (nobody buys from a dirty-looking machine), and older units get an exterior polish so they present as-new on day one.
How quickly can the product mix change once you see the sales data?+
Remote monitoring reports sales by selection in real time. We usually action the first rotation at the 4-week mark: slow movers pulled, top sellers doubled up across more selections. Staff can also request swaps directly — a QR code on the machine goes straight to our operations team.
What happens if the card reader ever fails?+
Telemetry flags a card-reader fault the moment it stops handshaking. We dispatch a swap unit — usually next business day — and reconcile any partial transactions automatically. Your team never has to troubleshoot a reader on the floor.