Which Victorian industrial precincts do you install in?+
Every one of them. Dandenong South, Braeside, Moorabbin, Clayton, Notting Hill and Mulgrave in the south-east; Laverton North, Truganina, Altona, Sunshine and Tottenham in the west; Somerton, Campbellfield, Epping and Craigieburn in the north — plus Geelong, Ballarat, Bendigo, Shepparton and the La Trobe Valley. Melbourne metro sites usually install within 7–14 days, regional Victoria within 10–21 days.
How many staff does a Victorian warehouse need to qualify?+
10+ staff across your full shift roster — not 10 at once. A Truganina DC running 4 pickers on nights and 14 on days easily qualifies, because the machine is judged on total daily throughput, not headcount at any single moment.
Will the machine cope with a non-airconditioned Victorian workshop?+
Yes. We specify industrial-grade units with reinforced panels, filtered airflow and hardened electronics. They run through 40°C+ February days in a Campbellfield fabrication shop and 4°C July mornings in a Laverton North cold-store dock without faulting.
Do you service cold-store and food-production sites?+
Regularly. Laverton and Altona cold-store operators and Campbellfield food-and-beverage plants are core Victorian clients. Machines are placed in the crib room or amenity block outside the chilled envelope, and our fillers arrive with the hi-vis, steel caps and site induction your HSE team requires.
Is there any cash on site?+
None. Victorian warehouse installs are cashless-only — tap-to-pay card, Apple Pay and Google Pay. No coin box, no float, no after-hours cash exposure for your team leaders, and nothing worth breaking into on a night shift.
How does restocking work across a multi-site Victorian network?+
Telemetry reports sell-through per machine and alerts our Melbourne operations centre two to three days before a line runs out. If you run several sites — say Dandenong South, Truganina and Somerton — they sit under one account manager with a shared product plan and a single point of contact.
Can we choose what goes in it for shift workers?+
Yes. Victorian warehouse mixes skew heavily to energy drinks, cold water and electrolytes, protein bars, hot-food snacks and instant noodles for night crews. We review real sell-through each quarter and swap out anything that isn't moving.
What does it cost the business?+
Nothing. Delivery, installation, stocking, servicing, repairs and removal are all $0. You supply a standard 10-amp power point and floor space. Staff pay only for what they buy, at prices set below Melbourne convenience-store rates.
Can you install a vending machine up one or two flights of stairs?+
Yes. A snack or drink machine is 250–300kg empty and our crew brings a powered stair-climber plus two to three installers. We remove the front door on tight landings, protect balustrades, and hand-turn each landing. Most 1–2 storey stair installs across NSW, VIC and QLD are completed the same morning. See our stair-climb install page for the full method.
What if there's no lift and no viable stair path — can you crane a machine through a first-floor window?+
Yes. When stairs aren't practical (tight spiral, fire-only, or the machine won't clear a landing) we book a truck-mounted hi-ab crane and lift the unit through a first-storey window. We coordinate the traffic-management permit, spotter, and window removal/reinstall so your building manager only signs off the date.
The site has new turf, pavers or freshly landscaped gardens — how do you protect them?+
We ground-protect with reused lexan machine fronts laid end-to-end and pallet-jack each machine across the mat. On a recent Tomago electrical factory install, two machines were moved 150m across new grass to the staff lunchroom this way — two crew, two hours, zero damage. Same method works for softscaping, exposed aggregate and epoxy floors.
What access details should we confirm before install day?+
Door width (min 820mm ideal), floor level and rating, stair count and landing turns, whether a lift exists and its internal dimensions, distance from loading zone, any bollards or garden beds in the path, and after-hours access. Send photos with your request and we'll pre-plan the exact method — stair-climber, hi-ab or protected carry.
How do you decide the first product mix (planogram) before install?+
We build a starter planogram from what actually sells at similar sites in your industry and postcode — best-selling drinks, snacks and, on combi units, fresh/frozen lines. It's a 4–6 week baseline. Once remote monitoring has real sales data we rotate slow movers out and give proven sellers extra selections and facings, so the mix keeps improving without you asking.
What testing do you do before handing the machine over to staff?+
Every vend motor is cycled, every drop sensor in the delivery bin is confirmed triggering, and the card reader is transaction-tested with a live tap-to-pay. We also test refund flow, price display, and telemetry heartbeat back to our operations centre. If anything hesitates we swap the part before your team ever sees the machine.
How is refrigeration checked at install?+
We pull the deck and inspect the temperature probe, compressor fan and internal cabinet circulation fan under load. A squeal on either fan means bearings are on the way out and we replace the motor before install rather than after a callout. Air-filter cassettes (where fitted) are removed, blown out or replaced so dust doesn't cook the deck in month three.
Does the machine arrive looking new?+
Yes. Every machine gets a full detail inside and out before it leaves our workshop — cabinet wipe-down, spiral and shelf clean, tray and delivery-bin scrub. Glass is polished inside and out so products look crystal clear (nobody buys from a dirty-looking machine), and older units get an exterior polish so they present as-new on day one.
How quickly can the product mix change once you see the sales data?+
Remote monitoring reports sales by selection in real time. We usually action the first rotation at the 4-week mark: slow movers pulled, top sellers doubled up across more selections. Staff can also request swaps directly — a QR code on the machine goes straight to our operations team.
What happens if the card reader ever fails?+
Telemetry flags a card-reader fault the moment it stops handshaking. We dispatch a swap unit — usually next business day — and reconcile any partial transactions automatically. Your team never has to troubleshoot a reader on the floor.