How many staff do we need to qualify for a free office vending machine?+
Offices with 10+ regular staff on-site (or 20+ across a hybrid week) typically qualify. Coworking floors, professional-services firms and agencies with steady client foot traffic can qualify with fewer staff — call us and we'll confirm in under two minutes.
Do you install in multi-tenant CBD towers?+
Yes. We coordinate directly with building management for after-hours delivery, loading-dock bookings and lift-access permits across Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra CBD towers — at no cost to your business.
Do you sign an NDA before a site walkthrough?+
Yes — for enterprise, government, legal and financial-services offices we sign mutual NDAs before any site visit. Just let us know when you request.
Can we brand the machine with our company logo?+
For multi-machine offices or head-office installs we offer custom vinyl wraps in your brand colours and logo at no charge. Ask about it during your site check.
How is the product mix decided?+
We start with a data-driven default for your office size and industry, then tune it based on real sell-through from the first four weeks. You can request category adds (protein, sugar-free, gluten-free, plant-based) or removals at any time.
Is there any revenue share for the office?+
Standard installs are free with no revenue share — the program pays for itself through product sales. For very large or high-traffic offices (500+ staff, corporate campuses) we offer negotiated revenue-share terms.
What if we're in a shared kitchen or breakout area?+
Ideal — shared kitchens and breakout zones are the highest-performing locations. Our free site check confirms power, ventilation and safe access before install day.
How quickly can we get a machine installed?+
Most capital-city offices are installed within 7–14 days of a qualified request. Regional offices in Newcastle, Wollongong, Geelong, Gold Coast, Sunshine Coast and similar land in 10–21 days.
What happens with restocking and cleaning?+
We restock and clean the machine on a schedule matched to your sales velocity — typically weekly for medium offices, twice-weekly for large ones. Your team never handles inventory or waste.
Can we remove the machine if it's not working out?+
Any time, no charge, no notice period. We collect the unit within 10 business days of you asking.
Are the machines energy-efficient?+
Yes — our smart machines draw 150–300W continuous (similar to a small commercial fridge) with LED lighting and eco-cooling. Typical office electricity cost is under $5 per week per machine.
Do you cover regional and interstate offices too?+
Yes. If you're a multi-state business — head office in Sydney with satellite offices in Melbourne, Brisbane or Perth — we install on the same free program across every site with a single point of contact.
Can you install a vending machine up one or two flights of stairs?+
Yes. A snack or drink machine is 250–300kg empty and our crew brings a powered stair-climber plus two to three installers. We remove the front door on tight landings, protect balustrades, and hand-turn each landing. Most 1–2 storey stair installs across NSW, VIC and QLD are completed the same morning. See our stair-climb install page for the full method.
What if there's no lift and no viable stair path — can you crane a machine through a first-floor window?+
Yes. When stairs aren't practical (tight spiral, fire-only, or the machine won't clear a landing) we book a truck-mounted hi-ab crane and lift the unit through a first-storey window. We coordinate the traffic-management permit, spotter, and window removal/reinstall so your building manager only signs off the date.
The site has new turf, pavers or freshly landscaped gardens — how do you protect them?+
We ground-protect with reused lexan machine fronts laid end-to-end and pallet-jack each machine across the mat. On a recent Tomago electrical factory install, two machines were moved 150m across new grass to the staff lunchroom this way — two crew, two hours, zero damage. Same method works for softscaping, exposed aggregate and epoxy floors.
What access details should we confirm before install day?+
Door width (min 820mm ideal), floor level and rating, stair count and landing turns, whether a lift exists and its internal dimensions, distance from loading zone, any bollards or garden beds in the path, and after-hours access. Send photos with your request and we'll pre-plan the exact method — stair-climber, hi-ab or protected carry.
How do you decide the first product mix (planogram) before install?+
We build a starter planogram from what actually sells at similar sites in your industry and postcode — best-selling drinks, snacks and, on combi units, fresh/frozen lines. It's a 4–6 week baseline. Once remote monitoring has real sales data we rotate slow movers out and give proven sellers extra selections and facings, so the mix keeps improving without you asking.
What testing do you do before handing the machine over to staff?+
Every vend motor is cycled, every drop sensor in the delivery bin is confirmed triggering, and the card reader is transaction-tested with a live tap-to-pay. We also test refund flow, price display, and telemetry heartbeat back to our operations centre. If anything hesitates we swap the part before your team ever sees the machine.
How is refrigeration checked at install?+
We pull the deck and inspect the temperature probe, compressor fan and internal cabinet circulation fan under load. A squeal on either fan means bearings are on the way out and we replace the motor before install rather than after a callout. Air-filter cassettes (where fitted) are removed, blown out or replaced so dust doesn't cook the deck in month three.
Does the machine arrive looking new?+
Yes. Every machine gets a full detail inside and out before it leaves our workshop — cabinet wipe-down, spiral and shelf clean, tray and delivery-bin scrub. Glass is polished inside and out so products look crystal clear (nobody buys from a dirty-looking machine), and older units get an exterior polish so they present as-new on day one.
How quickly can the product mix change once you see the sales data?+
Remote monitoring reports sales by selection in real time. We usually action the first rotation at the 4-week mark: slow movers pulled, top sellers doubled up across more selections. Staff can also request swaps directly — a QR code on the machine goes straight to our operations team.
What happens if the card reader ever fails?+
Telemetry flags a card-reader fault the moment it stops handshaking. We dispatch a swap unit — usually next business day — and reconcile any partial transactions automatically. Your team never has to troubleshoot a reader on the floor.