Do you really service the Hawkesbury, or just as far as Penrith?+
Richmond, Windsor, Clarendon, South Windsor, Mulgrave and the surrounding rural addresses are all serviced. The difference from an inner-suburb site is stock depth rather than service quality: machines are loaded for the interval between visits, and telemetry tells us which lines to bring.
Can you place a machine in a shed or a farm workshop?+
Yes, provided there is a level floor, a standard 10-amp power point and reasonable protection from weather and dust. Units for those environments are specified accordingly, and we confirm mobile coverage on the site check so telemetry reports reliably.
What about sites needing security clearance or induction?+
We complete site inductions for our servicing crew and supply $20 million public liability and product liability certificates in advance. Restocking visits can be booked to fixed windows where a site requires escorted access.
Are country and rural sites charged freight?+
No. Delivery and installation are free regardless of distance within our servicing area, as is removal if you ever want the machine gone.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.