Is North Parramatta serviced separately from the Parramatta CBD?+
It is on the same servicing run, which is an advantage — restock frequency and response times match what CBD sites get, without the dock scheduling and lift-booking constraints that CBD towers impose.
Can you place a machine in a heritage or older building?+
Usually yes. Machines are free-standing and need no plumbing or building works, so the practical questions are access for delivery, a level floor and a nearby power point. We confirm all three at the site check.
Do you supply insurance documents for a health or government site?+
Yes — $20 million public liability and product liability certificates of currency are issued before delivery, along with equipment details for your asset and induction records.
How long does the whole process take?+
A site check within 24–48 hours of your enquiry, then typically 7–10 days to install for a straightforward placement. Sites requiring facility approvals or inductions usually add about a week.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.