Free vending for hospitals, clinics & aged care.

Yes, subject to infection-control and site policy. Our free site check works with your infection-control lead and facility manager to identify locations that meet cleaning, ventilation and safety requirements.

Yes — sugar-free, low-kJ, gluten-free, dairy-free, high-protein and diabetic-friendly SKUs are all available. We can also align to your organisation's healthy food and drink policy or state health department guidelines.

Absolutely. Cashless payment, telemetry monitoring and reliable commercial-grade refrigeration mean the machine operates overnight without staff attention — designed for continuous 24/7 use.

Yes — many facilities run one staff-side machine (protein, coffee alternatives, heartier snacks) and one public-side machine (family-friendly, diabetic-friendly, water) with different product mixes in each.

Yes. We support the NSW Healthy Food and Drink Framework, VIC Healthy Choices, QLD A Better Choice, WA Traffic Light and equivalent state frameworks — the product plan is built to your target percentages (green/amber/red).

Our restock team wipes down high-touch surfaces (keypad, PIN pad, delivery flap) at every visit using a hospital-grade disinfectant. For infection-outbreak periods your facility can request additional visits at no charge.

Yes — residential aged-care, day therapy centres and retirement village community rooms are core to our program. Product plans typically emphasise low-sugar, easy-open packaging and staff-preferred SKUs for night duty.

Standalone GP clinics with 15+ staff, day-surgery centres, radiology hubs and specialist medical centres all qualify. The compact combo format fits reception-area footprints.

Metropolitan hospital installs typically land in 3–6 weeks — the additional time covers site inductions, procurement paperwork and infection-control sign-off. Private clinics install in 7–14 days.

Yes — tap-to-pay contactless card (any Australian bank), plus Apple Pay and Google Pay. No cash means no cash-handling for staff and no theft risk on site.

Telemetry alerts our operations centre immediately. For total outages at 24/7 critical sites we dispatch after-hours technicians on request. For non-urgent faults, next-business-day service is standard.

Yes. A snack or drink machine is 250–300kg empty and our crew brings a powered stair-climber plus two to three installers. We remove the front door on tight landings, protect balustrades, and hand-turn each landing. Most 1–2 storey stair installs across NSW, VIC and QLD are completed the same morning. See our stair-climb install page for the full method.

Yes. When stairs aren't practical (tight spiral, fire-only, or the machine won't clear a landing) we book a truck-mounted hi-ab crane and lift the unit through a first-storey window. We coordinate the traffic-management permit, spotter, and window removal/reinstall so your building manager only signs off the date.

We ground-protect with reused lexan machine fronts laid end-to-end and pallet-jack each machine across the mat. On a recent Tomago electrical factory install, two machines were moved 150m across new grass to the staff lunchroom this way — two crew, two hours, zero damage. Same method works for softscaping, exposed aggregate and epoxy floors.

Door width (min 820mm ideal), floor level and rating, stair count and landing turns, whether a lift exists and its internal dimensions, distance from loading zone, any bollards or garden beds in the path, and after-hours access. Send photos with your request and we'll pre-plan the exact method — stair-climber, hi-ab or protected carry.

We build a starter planogram from what actually sells at similar sites in your industry and postcode — best-selling drinks, snacks and, on combi units, fresh/frozen lines. It's a 4–6 week baseline. Once remote monitoring has real sales data we rotate slow movers out and give proven sellers extra selections and facings, so the mix keeps improving without you asking.

Every vend motor is cycled, every drop sensor in the delivery bin is confirmed triggering, and the card reader is transaction-tested with a live tap-to-pay. We also test refund flow, price display, and telemetry heartbeat back to our operations centre. If anything hesitates we swap the part before your team ever sees the machine.

We pull the deck and inspect the temperature probe, compressor fan and internal cabinet circulation fan under load. A squeal on either fan means bearings are on the way out and we replace the motor before install rather than after a callout. Air-filter cassettes (where fitted) are removed, blown out or replaced so dust doesn't cook the deck in month three.

Yes. Every machine gets a full detail inside and out before it leaves our workshop — cabinet wipe-down, spiral and shelf clean, tray and delivery-bin scrub. Glass is polished inside and out so products look crystal clear (nobody buys from a dirty-looking machine), and older units get an exterior polish so they present as-new on day one.

Remote monitoring reports sales by selection in real time. We usually action the first rotation at the 4-week mark: slow movers pulled, top sellers doubled up across more selections. Staff can also request swaps directly — a QR code on the machine goes straight to our operations team.

Telemetry flags a card-reader fault the moment it stops handshaking. We dispatch a swap unit — usually next business day — and reconcile any partial transactions automatically. Your team never has to troubleshoot a reader on the floor.