Do you supply hot coffee machines as well as snacks and drinks?+
Yes. Bean-to-cup and instant coffee units can be placed alongside a combo machine where the site's numbers support it, which suits Orange workplaces through winter. Like the vending units, the coffee machine is placed and serviced at no cost to the host.
Can you service mining contractor yards outside the city?+
Yes. Contractor and engineering yards on the Cadia side and out toward Blayney are serviced on the Central West run, with inductions completed by our crew and compliance documentation supplied for the contractor's own pack.
Will refrigerated products freeze in an unheated shed in winter?+
No — units are thermostatically controlled, and in very cold sheds we adjust settings and can specify a unit better suited to low ambient temperatures. It is part of the site check rather than something you have to manage.
How quickly can a machine be installed in Orange?+
Typically within one to two weeks of the site check, depending on the current Central West delivery run and any building-access approvals needed on multi-tenant sites.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.