Can you install at a Kelso factory with restricted plant access?+
Yes. Machines go into amenities and crib areas rather than production zones, our crew completes the site induction, and delivery is booked around production and dispatch windows so nothing crosses an operating plant floor at a bad time.
Do you handle event-period demand around Mount Panorama?+
Where a host site expects a spike, we build extra stock depth into the visit before it and schedule a follow-up. There is no surcharge for the additional service.
Is a campus or TAFE placement possible?+
Yes, subject to the institution's own procurement process. Staff-only placements in workshops, depots and administration buildings are usually the fastest path, and we can quote into a wider tender if one is running.
What if our site already has an old coin machine?+
We can replace it. Removal of an existing unit is coordinated with its owner, and our replacement is cashless-only with telemetry, so the jam-and-refund cycle that made the old one unpopular disappears.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.