We're a small clinic — is a machine still free?+
Yes, the terms are the same regardless of size: no rental, no delivery cost, no service charge. Whether we can place one depends on daily foot traffic through the site rather than staff numbers alone, which is why clinics, gyms and community facilities often qualify where a small office would not.
Can we choose healthier products for a gym or health setting?+
Yes. Water, sports and protein drinks and lower-sugar snack lines can make up the whole planogram if you want. You can ask the operator to change any line at any time, and there is no charge for a planogram change.
Does the machine need much space?+
A standard combo needs roughly 1m of wall width plus clearance to open the door, and a normal power point. Slimline drinks units suit narrow reception areas and corridors where a full combo will not fit.
Who deals with a fault or a refund?+
We do. Telemetry usually flags a fault before anyone reports it, and refunds for a failed vend are handled by the operator directly with the customer. Your team is never asked to manage money or maintenance.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.