Do you service Queanbeyan as well as the ACT side?+
Yes. Queanbeyan and the NSW industrial fringe are on the same Canberra service run, so lead times and restocking intervals are identical.
Can we get hot drinks as well as cold?+
Where the site has the volume and a suitable position, yes — a bean-to-cup or instant unit alongside the combo. Cold-climate sites with early starts are the best fit for it in the ACT.
Will refrigeration cope with a Canberra winter?+
Yes. The bigger consideration is the reverse: in sub-zero mornings we adjust the cold-drink ratio down and the hot and shelf-stable ratio up, because nobody buys an iced drink at 6am in July.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.