Do you cover both sides of the bridge?+
Yes. Forster and Tuncurry are serviced on the same visit, along with Pacific Palms, Green Point and the Smiths Lake side where a site qualifies. The bridge affects your staff far more than it affects our route.
Can a machine work at an aged-care facility?+
Yes, and it is one of the better fits here. Staff rooms get the machine rather than resident areas unless the facility asks otherwise, and the product range is agreed with the facility manager, including lower-sugar and allergen-conscious options.
What happens in the off-season when the towns quieten down?+
Visit frequency and stock depth ease back with actual sales. Because there is no rental and no service fee, a quiet winter costs the host nothing — the machine simply sells less and is restocked less often.
Do we need a dedicated power point?+
A standard 10-amp general power outlet within about two metres of the machine is all that's needed. If the only outlet is awkward, we work with your electrician's placement advice rather than asking you to fund new wiring.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.