Will dust from a recycling or crushing operation damage the machine?+
It can, which is why we place units in enclosed crib rooms or offices rather than open yards, and service the condenser at every visit. Where a site is genuinely too dusty for a standard unit we say so up front.
Do you replace the fridge we currently restock ourselves?+
Yes, and it is the most common Wingfield conversation. The machine takes over the same role with none of the buying, stocking or reconciling, and staff pay per item by card instead of the business absorbing the cost.
Can a machine serve a site with a shutdown period over Christmas?+
Yes. We reduce perishable stock ahead of a known shutdown and resume normal service on your restart date. There is no charge for the idle period because there is no charge at all.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.