Can a dealership put one in the customer lounge as well as the workshop?+
Yes. Where the site volume supports it we place a second unit — typically a slimline chilled drinks machine in the customer lounge and a full combo in the workshop amenities. Both are free to the dealership, and the lounge unit doubles as a customer amenity you can mention at booking.
How is the machine paid for if it's free to us?+
The operator earns from the products staff and visitors choose to buy. That is why placement is assessed on daily traffic: enough people using the machine covers the equipment, restocking and servicing without any charge to the host site.
Do you handle building management approvals?+
Yes. We supply certificates of currency, equipment specifications and delivery details, and we book the loading dock and lift access ourselves. In most Homebush buildings the tenant signs one page and we deal with the rest.
What happens in a power outage or a refrigeration fault?+
Telemetry alerts our operator when a unit stops reporting or a temperature threshold is breached, and a technician is dispatched. Repairs, parts and any stock loss are our cost, not yours.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.