Our office and yard are on the same block. Can we get one machine for both?+
Yes, and it is a common Hills District arrangement. One machine positioned near the shared amenities usually serves office staff and site crews. Where the two are physically separated and the volume supports it, we place a second unit at no extra cost.
Do you install in the Hills District or only closer to the city?+
Baulkham Hills, Castle Hill, Bella Vista, Norwest and Kellyville are all inside our standard Sydney servicing area, with the same install timeframes and restock frequency as inner suburbs.
Can we set prices or choose products?+
Product selection is yours to influence — tell the operator what your team wants and lines get changed. Pricing is set by the operator at normal market rates, because product sales are the only thing funding the free equipment and service.
What if the machine does not get used enough?+
We monitor sales through telemetry. If volume is genuinely too low, we discuss a smaller unit, a different position or removal — at our cost, with no penalty to you.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.