How often will a Tasmanian machine be serviced?+
On a scheduled northern or southern cycle, adjusted by telemetry. Capacity is sized to the interval so the machine doesn't empty between visits, and if sell-through outpaces the model we increase capacity at no cost.
Can you install at Bell Bay industrial sites?+
Yes — cashless-only machines, inducted technicians and full insurance documentation supplied before the first visit.
Does the product range suit the Tasmanian climate?+
It has to. Hot beverages and substantial food lines carry the range from roughly April to October, with cold drinks scaled back rather than dominating the planogram.
What does the public liability certificate actually protect us against?+
It responds to third-party injury or property damage caused by the machine or by our technicians while attending your site — for example a dropped delivery causing a floor mark, or an equipment fault. Because the machine remains our asset, that liability sits with us as owner and operator rather than with your business, and your own site insurance keeps running unchanged.
How do you handle test-and-tag for older Tasmanian buildings?+
Our technicians check the outlet before plugging in, carry a portable RCD for sites where the switchboard doesn't already have one, and can supply AS/NZS 3760 test-and-tag records on request — routine for Bell Bay and for processing sites running their own electrical safety procedure.
How much public liability cover do you carry?+
$20 million. The policy covers third-party personal injury and property damage arising from the machine and from our technicians while they are working on your premises. Product liability on everything stocked is carried alongside it.
Can we get a certificate of currency?+
Yes, on request and before the machine is installed. The certificate is a PDF naming the insurer, the policy number, the limit of indemnity and the period of cover — the standard document a procurement or WHS officer needs for a supplier file.
Do we need to add the machine to our own insurance?+
No. The machine is our asset and stays on our policy. You are not asked to schedule it, note our interest, or extend your own cover in any way. Most sites simply file our certificate of currency and move on.
Who is liable if someone is injured by the machine?+
Liability for the machine itself sits with us as owner and operator, backed by the $20 million policy. Ordinary occupier duties for your premises stay with you, exactly as they would for any other equipment or supplier on site — nothing about this arrangement shifts additional risk onto your business.
Is the machine really free, with nothing invoiced later?+
Yes. There is no rental, delivery, installation, restocking, service, insurance or removal charge, and no minimum spend or sales guarantee to meet. The model is funded by the margin on products staff buy. You are never sent an invoice.
Is there a contract or lock-in period?+
A one-page site placement agreement covering power, access and positioning. No minimum term, no lock-in, no exit fee. Either side can end it with reasonable notice and we collect the machine at our cost.