Workplace vending Q&A
The complete objection list, answered without hedging — cost, insurance, contracts, power, hygiene, security, removal and what happens when something goes wrong.
The short answer
The three questions we're asked most are: will we be charged anything at all (no — nothing, ever, on any line), what insurance is in place ($20 million public liability plus product liability, carried by us, with certificates of currency on request), and is there a lock-in contract (no minimum term, and we remove the machine free if you want it gone). Everything else — power, floor space, hygiene, security, restocking, faults — is our responsibility, not yours.
Last reviewed 5 August 2026
No. Not for the machine, not for delivery, not for installation, not for restocking, not for servicing or repairs, not for insurance, and not for removal. There is no invoice to your business at any point in the relationship — not a small one, not an annual one, not a call-out one.
The confusion usually comes from the rest of the market. Most Australian vending is sold as a rental or lease: $150–$600 a month depending on the machine, plus delivery ($150–$450), installation ($150–$300), per-visit restocking ($60–$120), call-out fees for faults ($120–$350) and an insurance line ($30–$80 a month). Buying outright is $4,000–$12,000 up front, and then you own the restocking, the repairs and the depreciation.
A placement model works differently. We own the machine and take the commercial risk on it. Our return comes from the margin on the products sold, so the only money moving is a staff member tapping a card for a drink. You supply floor space and a standard power point. That's the whole exchange.
| Line item | Rental / lease | Buying outright | Free placement |
|---|---|---|---|
| Machine | $150–$600/mo | $4,000–$12,000 | $0 |
| Delivery | $150–$450 | $150–$450 | $0 |
| Installation | $150–$300 | $150–$300 | $0 |
| Restocking | $60–$120/visit or your staff | Your staff | $0 |
| Repairs & parts | Often extra | You pay | $0 |
| Insurance | $30–$80/mo | Your policy | $0 — we carry $20M |
| Removal | $150–$400 | Your problem | $0 |
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine is our asset and is insured by us. Your business is not asked to extend its own policy, to note us as an interested party, or to accept liability for the unit.
Certificates of currency are issued on request and are routinely accepted by Commonwealth and state government procurement, defence prime contractors, health services, universities and tier-one construction principals. If your insurer or facilities team needs the certificate before the machine comes on site, ask and we'll send it — it's a same-day item, not a special request.
Product liability matters as much as public liability and is frequently overlooked. Everything we stock is sourced through commercial supply chains with documented cold-chain and rotation practice. If a stock issue ever arose, it sits with us and our product liability cover, not with the host business.
There's a one-page site placement agreement covering power, positioning and access — not a lease, and with no minimum term, no contract value and no exit fee. If you want the machine gone, we collect it at our cost.
This is the point that clears procurement in government, defence and health environments. Because there is no contract value and no recurring charge, a free placement is usually handled as a facilities decision rather than a procurement exercise. Nothing goes to market, nothing needs a threshold assessment, and nothing appears in the commitments register.
Floor space of roughly 1 square metre against a wall, a standard 10-amp power point within about two metres, and access for delivery. Nothing else.
We do, entirely. Restocking, cleaning, product rotation, temperature monitoring, fault attendance and parts are all our responsibility and are all included at $0. Nobody at your site is ever asked to open, refill or fix the machine.
Machines report through live telemetry, so we usually know about a low stock line or a refrigeration fault before anyone on site does. Restock frequency is set by actual consumption rather than a fixed route, which is why a 300-person distribution centre and a 40-person office on the same street get very different service schedules.
Stock is rotated on date order at every visit and the cabinet is cleaned as part of the service. If a product is consistently unpopular, tell us and we'll swap it — product-mix reviews are unlimited and free.
No cash is held in the machine. Every unit is cashless-only — tap card, phone or watch — so there's no float on site, no coin box to force, and no cash handling for your staff.
This is one of the more underrated benefits for late-trading premises, gyms with 24/7 access and sites with public foot traffic. There is nothing of cash value inside the machine, and the units are anchored and monitored. If a machine is ever damaged, it's our asset and our insurance — you are not invoiced for it.
Metro installs typically run 7–14 days from the site check. Regional installs run 2–3 weeks. Remote, FIFO and Pilbara sites are scheduled to the next crew changeover, typically 3–6 weeks.
The site check itself is usually a short visit or, for straightforward sites, a few photos and measurements sent through. From there we confirm the machine type, the placement point, the product plan and the delivery window.
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The honest version of the numbers: what a workplace machine turns over, the point at which a site becomes viable, and what actually happens if yours doesn't get there.
Read the answerProof
Office · Barangaroo, NSW
Booking the dock and getting building management to approve a vendor is usually painful. This crew handled all of it — the machine appeared, plugged in, and the staff just started using it.
Read the write-upWarehouse · Truganina, VIC
Night shift was tapping vending machines in the servo across the road. Now they don't leave the site. It's paid for itself in productivity in the first month — and we paid nothing for it.
Read the write-upGym · Fortitude Valley, QLD
I'd been quoted $8k for a machine that I'd have to stock and fix. This one turned up free, gets stocked automatically, and I get a monthly line item as revenue not a cost. No brainer.
Read the write-up
Free download
A 20-page plain-English guide: what vending actually costs in Australia, how the $0 placement model is funded, the $20 million insurance position, what makes a site viable, and the exact questions to ask any vending supplier before you sign. No cost, no obligation, no sales call unless you ask for one.
FAQ
No. There is no rental, delivery, installation, restocking, servicing, insurance or removal charge. Your business is never invoiced. The program is funded by the margin on products sold from the machine.
$20 million public liability, plus product liability on everything stocked. The machine is insured as our asset. Certificates of currency are supplied on request, usually the same day, and are routinely accepted by government, defence, health and tier-one construction procurement.
No. The machine is our property and our insurance responsibility. You are not asked to extend your policy, note us as an interested party or accept liability for the unit.
No minimum term and no lock-in. The site placement agreement is a one-page document covering power, positioning and access. Either side can end it with reasonable notice and we remove the machine at our cost.
Around one square metre of floor space against a wall, a standard 10-amp power point within about two metres, and delivery access. No plumbing, no data connection and no network access — telemetry runs on the machine's own mobile connection.
We do, at no charge. Restocking, cleaning, date-order rotation, temperature monitoring and repairs are all ours. No one at your site is ever asked to open, refill or service the machine.
No. Every machine is cashless-only — card, phone or watch. There's no float, no coin box and no cash handling for your staff, which also removes the main theft target.
Tell us and we change them. Product-mix reviews are unlimited and free, and telemetry already shows us what's selling and what isn't. Most sites settle into their ideal range within the first four to six weeks.
Yes, at any time, at no cost. We collect the machine and make good the space. There is no exit fee and no minimum-term penalty.
Metro sites typically 7–14 days from the site check, regional 2–3 weeks, and remote or FIFO sites at the next crew changeover — usually 3–6 weeks.
Two quick questions and you're on your way. No contract lock-ins, no hidden fees.