How long do long-term free hire installs typically last?+
The average site keeps its machine for 4+ years. Some are approaching decade-long installs. There's no forced expiry — the machine stays as long as the site wants it.
What happens when a machine model gets replaced by a newer one?+
We swap it. Free upgrades to current-generation cashless machines are part of the long-term program — you're never left with obsolete hardware.
Can we change the product mix over time?+
Yes, quarterly is standard but ad-hoc changes are welcome. Staff surveys, seasonal rotation, healthy-only mixes and dietary swaps are all supported.
Is the vending machine hire really free — no contract or hidden fee?+
Yes. Rental is $0. Delivery is $0. Install is $0. Restocking, cleaning, servicing and product liability insurance are $0. The program is funded entirely by the products sold from the machine. No lock-in contract — if it stops suiting you, we collect the machine at no cost.
Who owns the machine on a free hire arrangement?+
We do. That's why maintenance, insurance, restocking and eventual removal are our responsibility, not yours. You're hosting the machine, not leasing it.
What's the minimum staff or foot traffic to qualify for free hire?+
About 30 daily on-site people is the working threshold for a standalone drink or snack combo machine. Below that we can still discuss micro-market or shared-site setups.
Can we swap or relocate the machine after install?+
Yes. Product mix reviews are ongoing and free. If you move offices or the current spot isn't working, we relocate the machine at no cost.