How long from request to install on a free hire?+
Typical metro install is 7–14 days from a qualified request. Regional and interstate sites are 2–3 weeks. Same-week installs happen when the site is straightforward and stock in that region is available.
What does the site check involve?+
A quick visit or photo review to confirm floor space (roughly 800 × 900mm for a combo), a standard 10-amp power outlet within 2m, and clear delivery access — corridor width, lift capacity, ramp or stair count.
Do we have to be there when the machine is installed?+
Only for building access. The install crew handles the machine, levelling, network pairing and test transactions. Most installs are under 60 minutes on site.
Is the vending machine hire really free — no contract or hidden fee?+
Yes. Rental is $0. Delivery is $0. Install is $0. Restocking, cleaning, servicing and product liability insurance are $0. The program is funded entirely by the products sold from the machine. No lock-in contract — if it stops suiting you, we collect the machine at no cost.
Who owns the machine on a free hire arrangement?+
We do. That's why maintenance, insurance, restocking and eventual removal are our responsibility, not yours. You're hosting the machine, not leasing it.
What's the minimum staff or foot traffic to qualify for free hire?+
About 30 daily on-site people is the working threshold for a standalone drink or snack combo machine. Below that we can still discuss micro-market or shared-site setups.
Can we swap or relocate the machine after install?+
Yes. Product mix reviews are ongoing and free. If you move offices or the current spot isn't working, we relocate the machine at no cost.