Can a machine cope with a warehouse environment?+
Yes. Units placed in sheds are specified for dust, vibration and higher ambient temperature, sited clear of forklift and pallet-jack paths, and bolted or chocked where required. Most Yennora installs sit in the crib room or immediately inside the amenities door rather than out on the floor.
We run afternoon and night dispatch shifts. Does that matter?+
Only in how the machine is stocked. Cashless machines trade around the clock, and telemetry shows us how the night shift buys, so those lines are stocked to their own pattern rather than the day shift's.
Who restocks it, and how often?+
Our operator does, on a cycle set by your machine's actual sales data — busy Yennora sheds are typically serviced weekly or fortnightly. Nobody at your site handles stock, cash or maintenance, and there is no charge for any visit.
What if the site closes or the lease ends?+
We remove the machine at our cost, whenever you ask. There is no contracted term forcing you to keep it, no exit fee and no removal charge.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.