Do you install south of Port Macquarie toward Laurieton and Wauchope?+
Yes. The Hastings run covers Wauchope, Lake Cathie, Bonny Hills and the Camden Haven townships along with Port Macquarie itself, so a smaller site out of town is serviced on the same cycle rather than treated as out of area.
Is a machine suitable for a clinic or allied-health tenancy?+
Yes, with the range adjusted. Clinical and allied sites usually want a heavier weighting to water, juice, sandwiches and lower-sugar options, and we set the planogram that way rather than defaulting to a confectionery-heavy layout.
What if the site is busy in summer and quiet in winter?+
That is normal on the Mid North Coast and is handled through telemetry. Stock depth and visit frequency rise into the peak and ease back afterwards. You are never charged for a service visit either way, so seasonality costs you nothing.
Who is responsible if the machine is damaged?+
We are. The machine is our asset, insured by us, and repairs or replacement are at our cost. Your business is not asked to extend its own policy or accept liability for the unit.
Will we be charged anything at all?+
No. Nothing. There is no rental fee, no delivery fee, no installation fee, no service call-out fee, no restocking fee and no removal fee. You are not invoiced by us at any point. The program is funded by the margin on products sold from the machine, so the only money that changes hands is a staff member tapping their card for a drink.
What insurance cover is in place?+
We carry $20 million public liability cover, plus product liability on everything stocked in the machine. The machine itself is our asset and is insured by us. Your business is not asked to extend its own policy, add us as an interested party, or accept liability for the unit. Certificates of currency are issued on request and are routinely accepted by government, defence, health and tier-one construction procurement teams.
What happens if the machine doesn't sell enough?+
First we fix the product mix — nine times out of ten weak sales are a range problem, not a site problem, and a two-week mix review turns it around. If a site genuinely can't support a machine, we remove it at no cost to you and there is no exit fee, no minimum-term penalty and no invoice. You are never left paying for a machine that underperformed.
Is there a lock-in contract?+
No minimum term and no lock-in. The site agreement is a one-page placement document covering power, access and positioning. Either side can end it with reasonable notice, and we collect the machine at our cost.
How is the machine paid for by staff?+
Cashless only — tap card, phone or watch. No coins, so no coin jams, no float, no cash on site and nothing for anyone to break into. Card surcharges are absorbed, not passed on.